Key Responsibilities

·       Relationship Management: Build and maintain strong relationships with key stakeholders, especially senior stakeholders, within customer accounts.

·       Cross-Sales Opportunities: Identify and close cross-sales opportunities by understanding customer needs and demonstrating the value of Infonetica's products and services.

·       Customer Satisfaction: Ensure high levels of customer satisfaction through regular communication and proactive problem-solving.

·       Contract Renewals and Invoicing: Manage contract renewals and support annual invoicing to ensure continuous service.

·       Tender Support: Assist in writing and submitting high-quality tenders and proposals.

·       Customer Community: Establish and nurture a customer community by organising customer community events to promote collaboration and engagement.

·       Reporting and Documentation: Maintain accurate records of customer interactions, sales activities, and sales pipeline using CRM software.

·       Collaboration: Work closely with the Customer Success Team and Sales Team to ensure a seamless customer experience.

Qualifications, Skills and Requirements

·       Bachelor's degree in business, marketing, or a related field.

·       Proven experience in account management, preferably within the Higher Education or research sector.

·       Curiosity and ability to learn to build a strong understanding of Infonetica products and their benefits to various stakeholders.

·       Excellent communication and interpersonal skills to build and maintain relationships.

·       Strong analytical and problem-solving skills to identify and leverage cross-sales opportunities.

·       Proficiency with CRM software for efficient lead tracking and management.

·       Ability to work independently and as part of a team.

·       Flexibility to travel as needed for customer meetings and events.

Infonetica Core Values

People are what make our business. We believe having the right people that fit our culture is crucial to our success. At Infonetica,we hire based on our core values to ensure that our team members embody the principles that drive our company forward. Here are our core values:

Ambitious: We are growth focused and aim high. We go above and beyond to deliver the very best for our team and customers.

Proactive: We are forward-thinking, seeking and anticipating opportunities. We take the initiative and responsibility for action to achieve great impact.

Progressive: We are open to change. We are flexible, open-minded and curious. We embrace innovation.

Collaborative: We work as one team, including with our customers. We are inclusive, create trust and cooperation. We celebrate our successes together.

Respectful: We treat others as equals. We are authentic, vulnerable and value the opinions of others. We are honest and able to ‘just say it’. We do the right thing.

Salary & Benefits

·       Salary Range: £32-£42k

·       Commission based on quarterly target

·       Pension

·       Healthcare benefit

·       25 days annual leave

Working Location

This role offers flexibility with the option to work remotely or be based in our Esher office. Frequent travel to customer sites, the UK office and industry events is expected.